Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at accounts@ranumi.com.

Returns will need to be sent to:

RANUMI Ltd
Pantiles
Lyndale
London
NW2 2NY
United Kingdom

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can contact us with any return-related questions at accounts@ranumi.com.

100% Money-Back Guarantee

We want you to be confident trying RANUMI.

If you try the product and find that it does not agree with you or you are not satisfied with your experience, you can request a 100% refund of the product purchase price within 15 days of purchase.

To make a claim under our money-back guarantee, contact us at accounts@ranumi.com within 15 days of your purchase and provide your order details.

The guarantee covers the price paid for the product only. Original shipping or delivery charges are non-refundable.

This guarantee is separate from your statutory rights and does not affect any rights you may have where a product is faulty, damaged or not as described.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your order is defective, damaged or incorrect so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items

For health and hygiene reasons, opened or used consumable products cannot normally be returned under our standard 30-day returns policy.

However, eligible purchases may still qualify for our 15-day 100% Money-Back Guarantee as explained above.

We also do not accept returns for gift cards.

Please contact us at accounts@ranumi.com if you have any questions about whether your order is eligible for a return.

Exchanges

The fastest way to receive a replacement item is to return the item you have, where eligible, and place a separate order once your return has been accepted.

If you have received an incorrect or damaged item, please contact us before placing another order.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason.

Where applicable, returned items must be in the same condition in which they were received, unused, unopened and in their original packaging. You’ll also need the receipt or proof of purchase.

This does not affect any other statutory rights available to you.

Refunds

We will notify you once we have received and inspected an eligible standard return and let you know whether the refund has been approved.

For claims made under our 15-day 100% Money-Back Guarantee, we will review your request once we have received the required order information.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may take additional time to make the funds available.

Unless required otherwise by law, original shipping and delivery costs are not refunded under the 15-day money-back guarantee.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at accounts@ranumi.com.