RANUMI Shipping Policy

Last updated: 5 September 2026

This Shipping Policy explains how orders placed through ranumi.com are processed and delivered.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are processed on business days, excluding weekends and UK public holidays.

During particularly busy periods, product launches, promotions or events, processing may take slightly longer than usual.

Once your order has been dispatched, you will receive a confirmation email where applicable.

UK Delivery

We deliver to addresses throughout the United Kingdom using recognised delivery providers.

Depending on the order, destination and delivery service selected, we may use carriers including Royal Mail, Evri, Yodel and other reputable delivery partners.

We may change or select the carrier used for an order where reasonably necessary to provide an appropriate delivery service.

The delivery options, estimated delivery times and applicable shipping charges available for your order will be shown at checkout.

Delivery estimates begin once your order has been dispatched and are provided as estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days of accepting your order.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount may depend on:

• Your delivery location

• The size or weight of your order

• The delivery service selected

• Any shipping promotion applying to your order

From time to time, we may offer free or discounted shipping as part of a promotion. Any applicable conditions will be displayed with the offer.

Tracking

Where tracking is available for your selected delivery service, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to update within the carrier's system.

Delivery Estimates

Any delivery timeframe displayed on our website, at checkout or in an order confirmation is an estimate unless expressly stated to be guaranteed.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Transport disruption

• Industrial action

• High seasonal delivery volumes

• Incorrect or incomplete delivery information

• Events affecting national delivery networks

If there is a significant problem with delivery of your order, contact us at accounts@ranumi.com.

Responsibility for Your Order

For consumer orders, your products remain at our risk while they are being delivered.

Risk passes to you when the products come into your physical possession or the physical possession of a person you have identified to receive them.

An exception may apply if you independently appoint a delivery carrier that was not offered by us.

Incorrect or Incomplete Addresses

Please check your delivery information carefully before placing your order.

You are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact accounts@ranumi.com as soon as possible.

We will try to update the address if your order has not yet been processed or dispatched, but we cannot guarantee that changes can be made after an order has entered fulfilment.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange the next steps.

Additional delivery charges may apply if you ask us to resend an order where the original delivery failed because the delivery information you provided was incorrect.

This does not affect your statutory rights where the delivery problem was caused by us or our chosen carrier.

Missed or Failed Delivery

If nobody is available to receive a delivery, the carrier may:

• Attempt delivery again

• Leave the parcel in an appropriate or nominated safe place

• Deliver it to a neighbour where permitted

• Redirect it to a local collection point

• Return it to us

The exact process will depend on the delivery provider and service used.

Please follow any instructions provided by the carrier.

If an order is returned to us after unsuccessful delivery attempts, contact us at accounts@ranumi.com.

Orders Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

1. Check around your property and any designated safe place.

2. Check whether another member of your household has accepted it.

3. Check with neighbours where appropriate.

4. Review any photograph, location information or delivery confirmation provided by the carrier.

If you still cannot locate your parcel, contact us at accounts@ranumi.com as soon as possible with your order number.

We will investigate the delivery with the relevant carrier where appropriate.

A carrier marking an order as delivered does not automatically remove any rights you have where the goods have not actually come into your possession.

Lost Parcels

If your parcel appears to have been lost in transit, contact us at accounts@ranumi.com.

Where the delivery provider confirms that an order has been lost, or we otherwise determine that the order has not been successfully delivered, we will deal with the order in accordance with your legal rights and may arrange a replacement or refund as appropriate.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at accounts@ranumi.com.

Where possible, please provide:

• Your order number

• A description of the issue

• Photographs of the damaged parcel

• Photographs of the affected products

This helps us investigate the issue and resolve it quickly.

Your statutory rights in relation to damaged, defective or faulty products are not affected.

International Shipping

Where international delivery is available, eligible destinations and shipping charges will be displayed at checkout.

International delivery times may vary depending on the destination, carrier and customs processes.

Orders sent outside the United Kingdom may be subject to:

• Import VAT

• Customs duties

• Local taxes

• Customs clearance charges

• Other fees imposed by the destination country

Unless we expressly state that these charges are included at checkout, you may be responsible for paying charges imposed by the destination country.

We do not control these charges and recommend checking the applicable import rules before ordering.

International orders may also experience delays while being processed by customs authorities.

Customs and Import Restrictions

Customers ordering internationally are responsible for ensuring that the products they order can legally be imported into their destination country.

We may cancel an order if we become aware that we cannot lawfully or reasonably ship the product to the destination provided.

If an international parcel is refused, rejected by customs or returned because applicable import charges were not paid, we will deal with any refund in accordance with applicable law and our Refund Policy.

Pre-Orders

Where a product is sold as a pre-order, the expected dispatch period will be displayed on the product page or during checkout.

Pre-order delivery estimates are estimates unless expressly stated otherwise.

If there is a material delay to a pre-order, we will provide updated information and any cancellation rights available to you.

Returns and Refunds

Shipping and returns are separate matters.

Please see our Refund Policy for information about:

• Our 30-day return policy

• Our 15-day 100% Money-Back Guarantee

• Faulty or damaged goods

• Statutory cancellation rights

• Refunds of delivery charges

• How to request a return

Where you use our voluntary 15-day 100% Money-Back Guarantee, the original shipping or delivery charge is not refundable.

This does not affect any right you may have to a refund of delivery charges under applicable consumer law.

Contact Us

If you have any questions about shipping or an existing delivery, contact us at:

Ranumi Ltd
Pantiles
Lyndale
London
NW2 2NY
United Kingdom

Email: accounts@ranumi.com